Refund Policy
Last updated: July 3, 2026
Free plan
No charge, no refund applicable.
Pro subscription
- Subscriptions are billed in advance (monthly or annually) and are non-refundable for the current billing period once the period has started, except as required by law.
- You can cancel anytime to stop future renewals — cancellation stops the next charge but doesn't refund the current period.
- Chrome/web subscriptions are processed by Paddle.com as merchant of record. If you believe you were charged in error, contact support@pintagged.com within 14 days of the charge and we'll review it promptly. Paddle's own buyer protection and dispute-resolution processes also apply and can be accessed via the customer portal link provided at checkout and in your receipt.
- iOS subscriptions are billed by Apple through the App Store. PinTagged cannot issue these refunds directly — request one from Apple at reportaproblem.apple.com.
- Android subscriptions are billed by Google through Google Play. Request a refund through Google Play. Eligibility is determined under Google Play's applicable policies.
How to request a refund
Email support@pintagged.com with your account email and the reason for the request. We aim to respond within 2 business days.